Welcome to Horyaal Transporters (“Company”, “we”, “our”, “us”). These Terms and Conditions (“Terms”, “T&C”) govern your use of our website located at www.horyaaltransport.co.tz and the transportation services provided by Horyaal Transporters, operating under the laws of the United Republic of Tanzania.
2. Acceptance of Terms
By accessing our website and using our services, you agree to be bound by these Terms and to comply with all applicable laws and regulations, including but not limited to the Tanzania Electronic and Postal Communications Act, the Transport Licensing Act, and other relevant Tanzanian legislation.
3. Services Description
Horyaal Transporters provides transportation and logistics services within Tanzania and neighboring regions, including:
- Cargo transportation
- Freight forwarding
- Logistics consulting
- Warehousing services
- Cross-border transportation
4. User Obligations
4.1 Accurate Information
You agree to provide accurate, current, and complete information when using our website forms or engaging our services. This includes but is not limited to:
- Contact information
- Cargo details
- Delivery specifications
- Business registration information (where applicable)
4.2 Prohibited Activities
You shall not:
- Submit false or misleading information
- Interfere with the website’s functionality
- Attempt to gain unauthorized access to our systems
- Use our services for illegal purposes
- Share access credentials with unauthorized parties
5. Booking and Payment Terms
5.1 Service Booking
- All service requests must be submitted through official channels
- Bookings are subject to availability and confirmation
- We reserve the right to refuse service at our discretion
5.2 Payment
- Payments shall be made in Tanzanian Shillings unless otherwise agreed
- Accepted payment methods will be communicated during booking
- Additional charges may apply for special handling or emergency services
6. Liability and Insurance
6.1 Company Liability
Our liability is limited to:
- The extent covered by our insurance policies
- Amounts specified in the Tanzania Transport Licensing Act
- Direct damages proven to be caused by our gross negligence
6.2 Insurance Coverage
- Standard insurance coverage applies to all shipments
- Additional insurance options are available upon request
- Claims must be filed within 7 days of delivery
7. Data Protection and Privacy
7.1 Data Collection
We collect and process personal data in accordance with:
- The Tanzania Electronic and Postal Communications Act
- Our Privacy Policy
- Applicable data protection regulations
7.2 Data Usage
Collected information may be used for:
- Service delivery
- Communication
- Legal compliance
- Quality improvement
- Marketing (with consent)
8. Intellectual Property
8.1 Ownership
All content on our website, including:
- Logos
- Text
- Graphics
- Images is owned by Horyaal Transporters and protected by Tanzanian copyright laws.
8.2 Limited License
Users receive a limited license to access our website content for personal use only.
9. Termination
We reserve the right to:
- Terminate services
- Block website access
- Cancel bookings for violations of these Terms or applicable laws.
10. Force Majeure
We shall not be liable for failures or delays resulting from:
- Natural disasters
- Government actions
- Civil unrest
- Technical failures
- Other circumstances beyond our control
11. Dispute Resolution
11.1 Governing Law
These Terms are governed by the laws of the United Republic of Tanzania.
11.2 Jurisdiction
Any disputes shall be resolved in:
- Tanzanian courts
- The jurisdiction of Dar es Salaam
- According to Tanzanian civil procedure
11.3 Resolution Process
- Initial attempt at amicable resolution
- Mediation through approved channels
- Court proceedings as a last resort
12. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective upon posting to the website. Continued use of our services constitutes acceptance of modified Terms.
13. Contact Information
For questions regarding these Terms:
- Email: policies@horyaaltransport.co.tz
- Phone: +255 769 955 087
- Address: Salamander Tower, 6th Floor, Samora Ave, Dar es Salaam, Tanzania.
14. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full effect.
15. Language
The official language of these Terms is English. Any translations are provided for convenience only.
16. Acknowledgment
By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
© 2025 Horyaal Transporters. All rights reserved. Operating under the laws of the United Republic of Tanzania.