Horyaal Transporters (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our transportation services in Tanzania.
2. Information We Collect
2.1 Personal Information
We collect information that you voluntarily provide through our website forms and during service booking:
a) Individual Customers
- Full name
- Contact numbers
- Email address
- Physical address
- National ID/Passport number (when required for cross-border services)
b) Business Customers
- Company name
- Business registration number
- Tax Identification Number (TIN)
- Representative contact information
- Business address
c) Shipment Information
- Pickup location
- Delivery destination
- Cargo details
- Preferred scheduling
- Special handling instructions
2.2 Automatically Collected Information
When you visit our website, we automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on pages
- Access dates and times
3. How We Use Your Information
3.1 Primary Purposes
We use collected information to:
- Process your transportation requests
- Provide quotes and invoices
- Communicate about services
- Coordinate pickups and deliveries
- Respond to inquiries
- Send service updates
3.2 Secondary Purposes
With your consent, we may use information for:
- Service improvements
- Market research
- Customer satisfaction surveys
- Marketing communications
- Analytics and reporting
4. Information Storage and Security
4.1 Data Storage
- Information is stored on secure servers in Tanzania
- Physical documents are secured in locked facilities
- Digital records are encrypted and password-protected
- Access is restricted to authorized personnel
4.2 Security Measures
We implement appropriate security measures:
- SSL encryption for website transmission
- Firewalls and intrusion detection
- Regular security audits
- Employee security training
- Access control systems
5. Information Sharing and Disclosure
5.1 Third-Party Service Providers
We may share information with:
- Payment processors
- GPS tracking providers
- Customer service platforms
- Analytics services All third parties are bound by confidentiality agreements.
5.2 Legal Requirements
We may disclose information:
- To comply with laws
- In response to legal requests
- To protect our rights
- To prevent fraud
- For public safety
6. Data Retention
6.1 Retention Periods
We retain your information for:
- Active accounts: Duration of service relationship
- Inactive accounts: 2 years after last activity
- Financial records: 7 years (as per TZ tax laws)
- Marketing data: Until opt-out
6.2 Data Disposal
We securely dispose of information through:
- Secure digital deletion
- Physical document shredding
- Third-party disposal certification
7. Your Rights
You have the right to:
- Access your personal information
- Request data corrections
- Opt-out of marketing
- Request data deletion
- Withdraw consent
- File complaints with authorities
8. Children’s Privacy
We do not knowingly collect information from children under 18. If we learn we have collected such information, we will delete it immediately.
9. Cookies and Tracking
9.1 Cookie Usage
We use cookies to:
- Improve website functionality
- Remember preferences
- Analyze traffic
- Enhance security
9.2 Cookie Control
You can:
- Accept or decline cookies
- Delete existing cookies
- Set browser preferences
- Opt-out of tracking
10. International Data Transfers
For cross-border services, we may transfer data to:
- Neighboring countries
- Partner companies
- Regulatory authorities All transfers comply with applicable laws.
11. Marketing Communications
11.1 Consent
We send marketing communications only with:
- Express consent
- Opt-in confirmation
- Clear disclosure
11.2 Opt-Out Rights
You can opt-out through:
- Unsubscribe links
- Email requests
- Written requests
- Phone requests
12. Data Protection Officer
Our Data Protection Officer can be contacted at:
- Email: hassan@horyaaltransport.co.tz
- Phone: +255 769 955 087
- Address: Salamander Tower, 6th Floor, Samora Ave, Dar es Salaam, Tanzania.
13. Privacy Policy Updates
13.1 Modifications
We may update this policy:
- To reflect service changes
- For legal compliance
- To enhance protection
- To improve clarity
13.2 Notification
We will notify you of changes through:
- Website notices
- Email notifications
- Service announcements
14. Compliance with Tanzania Laws
This policy complies with:
- Electronic and Postal Communications Act
- Fair Competition Act
- Consumer Protection Regulations
- Data Protection Guidelines
15. Contact Information
For privacy-related inquiries:
- Email: privacy@horyaaltransport.co.tz
- Phone: 255 769 955 087
- Address: Salamander Tower, 6th Floor, Samora Ave, Dar es Salaam, Tanzania.
- Hours: 07:00 – 17:00 everyday.
16. Complaints and Disputes
16.1 Resolution Process
Privacy complaints will be:
- Acknowledged within 48 hours
- Investigated promptly
- Resolved within 30 days
- Documented and tracked
16.2 Regulatory Oversight
Unresolved complaints may be directed to:
- Tanzania Communications Regulatory Authority
- Fair Competition Commission
- Relevant data protection authorities
© 2025 Horyaal Transporters Operating under the laws of the United Republic of Tanzania